Technical Relationship Management (TRM)
Get a designated, highly trained single point of contact who is intimately familiar with your Citrix infrastructure and will proactively manage your account to optimize your Citrix deployment, as well as help troubleshoot and resolve complex issues quickly. Services include:
Proactive technical advice
Frequent formal and informal technical exchanges between you and your Technical Relationship Manager (TRM) ensure constant, open communication. You will be informed about hotfixes, known issues and upcoming releases that pertain to your specific environment.