Upgrade and optimize your support solution with Priority
As a TRM customer, you may elect to upgrade and experience our highest level of service with Priority. Priority provides a personalized team of experts to help you optimize your Citrix solution, minimize risks, and provide you rapid response and resolutions. With Priority or Priority Plus you receive services such as:
- Assigned Technical Account Manager who works to understands your environment, and aligns on a joint Success Plan to help meet your desired business and technical outcomes
- Priority routing and queuing to seasoned Support Engineers for faster issue resolution
- Critical Situation Management services for severity one issues
- Scheduled Support for change events
- Priority Plus offers our highest level of response times, fastest restoration targets, and enhanced monitoring with preventative care, plus additional customizable services
Explore Customer Success Services Priority at now.citrix.com/css-priority and find out how it can help you reach your business goals faster.