Software Maintenance

Unlimited 24/7/365 worldwide support with product version updates

Our comprehensive support services will ensure high availability and top performance of all your Citrix infrastructure components throughout their lifecycle. Citrix Software Maintenance will help you effectively and efficiently deploy and administer your Citrix solutions, regardless of your organization’s size or complexity, to achieve the greatest return from your Citrix investment.

Software Maintenance Fact Sheet

Support reimagined. Introducing Citrix Customer Success Services!

Citrix Support used to mean technical assistance and regular version updates. Now it means a whole lot more.

Learn about how you can experience a new kind of support coming January 2017. Software Maintenance customers, you’ll automatically be upgraded – all at no effort or cost to you.

See what you can look forward to.

Citrix Support provides the technical backbone that our organization needs in order to deliver solutions through Citrix Technologies. They are dependable, knowledgeable, and serious about providing a level of support that guarantees the confidence of success…in an IT world that can often be more than just a challenge.
IT Manager
Large Enterprise Healthcare

Detailed Features

Feature Description
Technical support coverage hours Worldwide 24x7x365
Product version upgrades Yes
Number of support incidents Unlimited
Number of admin contacts Unlimited
Products supported Available for most software products, see program details for exclusions.*
Support Type Reactive
Remote support Using GoToMeeting and GoToAssist, technical support engineers quickly resolve complex issues using screen sharing, chat and other tools
Languages supported Nine supported languages across our global support centers during local business hours including English, Spanish, Portuguese, French, German, Cantonese, Mandarin, Korean and Japanese
Agreement Term
Support resources and tools Access to My Support, Knowledge Center, eDocs, forums, analysis tools
Required at time of product purchase Software Maintenance needed to purchase XenApp and
Program criteria Software Maintenance is sold and compliance is managed by product line. A customer must maintain active Software Maintenance on all assets purchased for a given product line to receive the benefits described above.

*Excludes any product solely available with Subscription Advantage only, free edition and end of life products. For support on end of life products, please see Extended Support.

Servicing Options for XenApp and XenDesktop

SWM Customers can opt to implement a Long Term Service Release of XenApp and XenDesktop to receive 5 years of mainstream support and 5 years of extended support for a single release or frequently implement Current Releases of XenApp and XenDesktop for access to the latest features and enhancements.
Learn more about Long Term Service Release

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Find Citrix Support worldwide

Renew online through the Manage Maintenance Programs tool

Citrix Software Maintenance Fact Sheet
Browse the features and benefits of the Software Maintenance program.

XenApp and XenDesktop Servicing Options
Balance rapid release cycles with long-term planning

Frequently Asked Questions
Find answers to FAQs about our services and benefits.