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Technical support

Select a product below to open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.

Note: The * indicates a product that requires a technical support agreement. Subscription Advantage membership does not include technical support.

Customer service

For general questions, account maintenance, licensing and renewals, or to update or merge company information, select a region and then fill out the Customer Support form.

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Citrix Customer Success Services customers:

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Try the automated troubleshooting tool

Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately. Available for XenApp, XenDesktop, XenServer, NetScaler, ByteMobile, XenMobile, CloudBridge, CloudPortal, Provisioning Services and XenDesktop/XenApp Connector.

Access the tool

Helpful Resources

Licensing Management
Activate, upgrade and manage Citrix licenses

Knowledge Center
A database of articles and bulletins written by Citrix technical experts

Product Documentation
A library of product documentation for Citrix solutions and technologies

Support Forums
Discussion forums where you can ask questions and get real-world answers from other customers