We’re Redefining Support
Introducing Citrix Customer Success Services 

We’re committed to providing the highest standard of service that empowers you to succeed in the cloud, on premises, and anywhere in between. To keep pace with your evolving needs, we decided it was time to redefine our support experience.

Citrix Support used to mean technical assistance and regular version updates. Now it means a whole lot more. Customer Success Services is a new kind of engagement that combines everything you need to accelerate adoption and fully realize your business goals, including guidance, enablement, proactive monitoring, and of course, award-winning support.

Take advantage of the Select offering now. Stay tuned for more on Priority and Priority Plus Services coming in July 2017.

Our new offerings will deliver:

  • Expert guidance

    Real-time contact with Citrix experts and best practices for assistance with planning new deployments, upgrades and migrations.

  • Proactive monitoring

    Exclusive use of tools, analytics, adoption insights, and cloud services enabling proactive monitoring and issue prevention.

  • Unlimited enablement

    Unlimited online training, so you and your organization can continuously build and develop skills.

  • Award-winning technical support and maintenance

    Anytime access to deep expertise for installation, configuration and problem resolution, plus product version updates and upgrades.

Three tiers of services:

  • Select: A completely redesigned entry-level package full of industry-leading value-added features, including the fastest response times in the industry.
  • Priority: Designed for large enterprise customers and includes personalized proactive care with assigned account managers and technical experts delivering a priority level of service.
  • Priority Plus: Offers a truly customizable service with our highest level of preventative care, enhanced monitoring services, and fastest restoration times.

Learn more about Select and all the new benefits!

Start taking advantage of the Select package now. If you have any questions about Citrix Customer Success Services, please contact your Citrix or Partner sales representative.

Stay tuned for more on Priority and Priority Plus Services coming in July 2017.

Why Citrix Support

Customers rank Citrix Support in the top of its class in customer satisfaction ratings.1

Research shows that customers with Citrix Support are four times more likely to recommend Citrix products and services than customers without. 2

Citrix is a recipient of the 2015 and 2016 NorthFace ScoreBoard Award for World Class Excellence in Customer Service.3

Citrix Technical Support Earns the “Rated Outstanding Assisted Support Global” Certification from Technology Services Industry Association

Ratings based on a Net Promoter Score of 68%, which is a pacesetter score and above the industry average.  Industry benchmarks and comparison data provided by Technology Services Industry Association | TSIA.
Citrix internal Net Promoter Score study conducted in the first half of 2016
3 http://www.omegascoreboard.com/news/news-releases/omega-honors-40-companies-for-delivering-world-class-customer-service-2-cited-for-certification-in-employee-training/