Citrix Systems

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Questions & Answers

Customer Service

Account Maintenance

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Q     Where can I locate my Org ID/Citrix Customer ID?

A     To locate your Org ID/Citrix Customer ID, log into My Citrix > Update My Company Information (toolbox) > Name & Phone tab.  Your Citrix Customer ID will be displayed on the Update Company Information page.
Q     How do I consolidate or update my Citrix account?

A     To update your Citrix account, complete the online maintenance request located at My Citrix > Customer Service(toolbox) > Account Maintenance tab. This online maintenance request tool will allow you to request the following account updates:
  • Update your company account
  • Merge company records (Merger & Acquisitions)
  • Merge company records (Duplicate Data)
  • Transfer company licenses

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