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Questions & Answers
Customer Service
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Questions about our online resourcesBack to topics |
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What is the Technical Support Knowledge Base? A An interactive tool where you can access a variety of resources to troubleshoot your Citrix environment. Technical Support Knowledgebase |
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What is the Subscription Advantage program? A It provides a convenient way to budget for your Citrix upgrades annually, without having to anticipate variable costs throughout the year. In addition, you get priority access to important Citrix technology information and customer service news all year long. Find out how this program can benefit your business. Subscription Advantage |
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What is eLearning? A Citrix eLearning courses provide customers and partners with an efficient and easily accessible way to broaden and deepen their knowledge of Citrix technology and products. Find out how to get up to speed on the latest Citrix products. Citrix eLearning |
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What are product demos? A Our online demos give users the opportunity to preview Citrix products and technologies “up close and personal.” You can experience live, interactive demos, or you can sit back and watch automated demos depicting our products from both an administrator’s and an end-user’s perspective. Product Demos |
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How do I contact Citrix Customer Service? A Users can contact a Customer Service Representative via phone, email, or report a non-technical issue through eService. For assistance contact Customer Service |
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Where can I get detailed information on the export control status of Citrix products? A Our exporting page includes a detailed product export classifications table. This table includes information on ECCN, license, restriction status, CCATS and classification dates for Citrix products. Citrix Product Exporting |
